1) When will my order ship?

See our shipping information page.

2) Are your letters guaranteed?

Our sign letters are 100% guaranteed. Please see our guarantee page.

3) Can I return my letters?

We offer up to a 50% credit on returned Letters less original shipping costs. Please see our return policy. You must contact us before returning any letters for an RMA.

4) How accurate are the colors?

Colors vary slightly based on your computer screen. We recommend placing an order or one letter or asking for more pictures of the colors you are looking for.

5) Some of my letters are larger?

All letters are produced to appear correct when installed. Letters like “O” and “S” are produced slightly larger then other letters due to an optical illusion that occurs with rounded letters appearing smaller when placed next to other letters. When installed all the letters will all appear the same size.