Sign Letter products are custom-made for customers. But as a service to you, we may offer a credit up to 50% of the original net price and less original shipping costs, up to $500, should you need to return/cancel any goods that were ordered in error, canceled by the end user or not needed. All you do is contact us for an RMA (return material authorization) number and return at least one half of the product to the appropriate plant, as given to you when you call. You are responsible for the freight for this return, and it only applies to orders under $1,000 net, and only for actual product returned. Items such as art charges, crate charges, paint match charges or mounting patterns cannot be credited. For orders over $1,000, we will have to determine a credit based on the product type and dollar value. Once order goes into production we cannot cancel it without a 50% fee.